FAQ
Orders for original paintings are typically shipped within 1-3 business days. Fulfillment time for prints can vary a little, but typically is around 2-3 days. Most orders international orders as well as canvas print orders take about 2-3 weeks for delivery.
Please note that processing times can vary, but we aim to ship all orders as quickly as possible. Once your order is shipped, we will provide you with a tracking number so you can follow its journey to your location.
If you are unsatisfied with your order, you may contact us within within 14 days of receiving your order for a return.
In order to receive a full reimbursement of your money, the return postage must be postmarked within 14 days of receiving your order.
If all of the item(s) are returned within this time-frame in the same condition as it was when shipped, you will receive a full refund of the item purchase price (international shipping and return postage will not be refunded).
We personally package all my original paintings in studio. Original art is typically shipped UPS and occasionally Fedex.
Each piece is wrapped in acid-free plastic and protected by high-quality double-walled cardboard before being boxed in custom-made containers. This ensures that your art piece is well-protected against potential damage during transit. After shipping hundreds of original artworks, we have had zero damaged in transit.
We insure all original paintings during shipping. In the unlikely event that your painting suffers damage in transit, we will either refund your entire purchase price.
If your order arrives damaged in the mail, photograph the package as it was received as well as the item itself. Email the photos to charles@wildlifeandart.com along with a description of what is damaged. If there was damaged caused during shipping, your item will be replaced no questions asked.
Chuck is currently not accepting custom work.